ABOUT THIS ITEM
FREQUENTLY ASKED QUESTIONS
Will you ship from all over the world?
- Yes! and we are delivering everywhere in the world.
How much does it take to ship?
- We offer free shipping to the US and Canada.
How about outside the US and Canada?
- We still offer free shipping in most selected countries but in the rest of the world, we charge at a flat rate of $9.99USD.
How long would it take to deliver?
- Our delivery time is 2-5 business days. Usually, it takes 8-20 business days for orders to be shipped before dispatching orders to the delivery point.
**We are currently experiencing a high volume of orders and with the situation of COVID-19, shipping maybe delayed.
Can the above sizes apply to the whole knife or only the blade?
- The knife sizes apply only to the tip.
Will those knives need special attention?
- These knives are incredibly oversimple to look after. Stop cleaning, washing, and drying the dishwasher after use and you'll never have a problem.
Do you offer free returns and refunds?
- Absolutely! Yes, we do. You can check our Free returns and Refunds Policy from this link. Click here.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.