FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

CHEFS BLADE Co. are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

Will you ship from all over the world? 

- Yes! and we are delivering everywhere in the world.

How much does it take to ship? 

- We offer free shipping to US and Canada. 

How about outside US and Canada?

- We still offer free shipping on most selected countries but the rest of the world we charge at a flat rate $9.99USD.

How long would it take to delivery? 

- Our delivery time is 2-5 business days. Usually it takes 8-20 business days for orders to be shipped before dispatching order to delivery point. 

**We are currently experiencing a high volume of orders and with the situation of COVID-19, shipping maybe delayed.

Can the above sizes applies to the whole knife, or only the blade? 

- The knife sizes apply only to the tip.

Will those knives need special attention? 

- This knives are incredibly oversimple to look after. Stop cleaning, washing and drying the dishwasher after use and you'll never have a problem.